Program Manager

Company Name:
AFL Telecommunications LLC
Program Manager
Job#: 265431
Positions: 1
Posted: 07/30/2014
Job Type: Full Time
Location: Duncan, SC
Department: OCA - South Carolina
Category: Commercial
Salary: Salary
Benefits: Full-time Benefits
Contact: Pam Sheriff
Business Unit: OCA
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Job Description
AFL provides industry-leading products and services to the electric utility, broadband, communications, OEM, enterprise, wireless and transit rail markets as well as the emerging markets of oil and gas, mining, nuclear, avionics, medical, renewable and intelligent grid. The company's diverse product portfolio includes fiber optic cable, transmission and substation accessories, outside plant equipment, connectors, fusion splicers, test equipment and training. AFL's service portfolio includes market-leading positions with the foremost communications companies supporting inside plant central office, EF&I, outside plant, enterprise and wireless areas.
Founded in 1984, AFL is proud to offer engineering expertise, exceptional products and reliable service that help our customers improve their critical and electrical infrastructure. AFL has operations in the U.S., Mexico, Europe, Asia and the South Pacific. The company is headquartered in Spartanburg, SC, and is a wholly-owned subsidiary of Fujikura Ltd. of Japan.
AFL is seeking aProgram ManagerforOCAinDuncan, SCto be responsible for organizing and leading a cross-functional team, consisting of Customer Service, Scheduling, Material Planning, Purchasing, Logistics and Manufacturing, to meet Customer's expectations on deliveries, as well as resolving logistical and operational issues in timely manners. This position will create reporting formats and provide regular reporting on account performance in terms of bookings, revenues, delivery performances and customer satisfaction metrics to internal management team. This position will also proactively trouble-shoot operational issues and recommend resolutions to Department Managers in order to better serve our key Customers. Overall, the Program Manager will lead the organization through improved customer service and support, providing increased Customer satisfaction.
Create reporting formats and delivers reports to key Customers. Such reports may include delivery performances, quality metrics, inventory risks, manufacturing capacities, etc.
Create reporting formats and delivers reports to internal management team, including the Department Managers, Product Managers, Business Unit General Managers and the company President, related to the performance of key Customer accounts. These reports may include inventory, lead times, on-time-delivery metrics, customer complaints, revenues, bookings, backlogs, etc.
Establish with Product Managers and Department Managers key metric objectives, and coordinate with cross-functional team members to achieve such objectives.
Run daily production meetings with cross-functional team, consisting of Customer Service, Scheduling, Material Planning, Purchasing, Logistics and Manufacturing
Resolve problems related to logistics, customer service and support.
Understand and recommend improvements to Department Managers to achieve objectives for key metrics.
Escalate issues in operations that will detrimentally affect customer satisfaction to respective Department Managers.
Key contact to Customers, providing customer service and support.
Bachelor's degree or equivalent work experience
5 years of industry and work experience
2 years of supervisory / leadership experience and project management experience
Advanced skills using Excel and Word
Experience with an ERP system preferred.
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